Frequently Asked Questions
- Q: What makes the GemSeal service different from your competitors?
- A: Our proprietary manufacturing process, expanded tank storage and large tanker delivery fleet allow us to meet the needs of our customers even during peak weekends. We also negotiate national contracts for raw materials that allow us to keep a steady supply of products for our customers. As a single company that owns 9 manufacturing plants, we can ensure that our processes and service are always consistent. Service is a priority in our business and you can count on us to meet you delivery needs.
- Q: GemSeal claims Saturday deliveries…what kind of lead time is needed for that service?
- A: We usually request a 2-day lead time, although many times we deliver within one day.
- Q: I have my own tank. Can I come by on any Saturday to fill my equipment? Do I need an appointment?
- A: No appointment is needed; our plants are open on Saturday for pickups during the season.
- Q: I have a small company and our normal average demand doesn’t allow for us to have an excessive amount of sealer on hand. Can we build a relationship with GemSeal that will assist us with last minute large quantity orders for jobs we don’t want to get away
- A: Yes, each GemSeal facility provides drop tankers to assist contractors on large projects. Just contact your local sales rep for further information.
- Q: I don’t know how to operate one of your large drop tankers. Will the drivers know what to do to offload material when they arrive at my location?
- A: With regards to a drop tanker, our highly trained drivers will go over the pump-off procedures on site.